Shipping Questions

How long does my order take to make?
Depends on the backlog currently active. Your order can be fulfilled anywhere from the next 4 hours of you placing it, to 2 weeks/ a month or more.


Where's my order? Did you ship it yet?

All orders that have been finished ship Saturday of that week, unless something went wrong. 

So if I did, you will have gotten an email with the tracking number on it. 

If you did not ( and you're on the right email account used to place the order ), reach out with the name/email used to place the order, and I can look into where it is. 

Please note that I'm not psychic. I can't tell you where your order is if you just ask me "Where's my order" and provide no details, using an unrelated email address.

 
Is your shipping discreet?

All orders are shipped in plain brown boxes, with a shipping label that has the shop name "Mouldforged" on it. 

Your order will show up as "SP_MOULDFORGED" under a bank statement. 



It's not exactly active camo, but it shouldn't raise any eyebrows at first. 

It feels weird to have to write this, but I can't help you if someone is checking your bank account or googling your package labels.

Don't buy what I'm making if that's your primary concern. 


Do you ship internationally?

I do not ship to specifically Germany or Poland, due to difficulties for international sellers shipping to these locations.

You're better off going through a third party freight forwarder or asking a friend who lives nearby to ship to you. 

Otherwise, If your country is not visible on checkout, please feel free to inquire, and I can give it a look. 

Note that you most likely will have to pay an additional, separate duty fee, depending on where you are located. UK Customers in particular may be subject to something around 50 GBP in addition to the shipping cost. 

How long do orders take to arrive, once shipped?

Within the Continental US, about a week's worth of time is what seems to be the average. 

Outside of the US depends on the carrier, and processing of imports in your respective country.

 

My order has a tracking number, but hasn't been updated for days! Did something happen?


Probably not. I ship out all orders usually by Saturday Noon of that week, US Central Time. 

I do however, create shipping labels and pack orders beforehand, to mitigate the day of just packing orders in boxes. If you received a tracking number early on in the week, this is probably why.