Order Fulfillment Time:

• New toys are  made to order, meaning it'll be some time before it can ship out. Depending on the orders in production, that can be anywhere from a week on ordering, to a month; though I try to keep it within a two week timeframe.
  
  
• Toys that are in stock will ship out on that week's Saturday, at 12 Noon US Central time, unless there are circumstances stopping ship out, or a problem with the order you placed which requires a response. 
  
  
• Complications with molds and supply shortages may extend the timeframe for made to order toys. The longest this has been was 2.5 Months. 

 

Customization Can & Can'ts:

• I CAN usually paint external genitals and internal colors. This varies by product listing.  
  
  
• I CANNOT paint a recognizable shape, symbol, or image onto your toy. This includes writing out words, "cutie marks", or tattoos. 
  
  
• If you INSIST and are okay with what amounts to slapping colors in a roughly recognizable shape, then contact me before putting in the order to see if I can promise something in good faith. Proceeding with this will disqualify your order from being repoured due to aesthetic flaws. 

• I work with a liquid medium that needs to be poured, with different densities depending on the colorants used and specific softness desired. As a result, I can't promise your orders will look EXACTLY the same as another, or will have an EXACT pattern or color.
  
  
• I CANNOT make a color exactly the same as a previous pour. Trying to color match exactly 1:1 across different orders is too tedious for me to promise. 
  
  
• I CAN make multiple toys with the same colors if they are part of a single batch order. 

 

Repours & Redos:

• By default, if a toy comes out with noticeable flaws on the exterior of the toy's use face, the toy will be repoured at no extra cost.
  
  
• If the flaw is minor enough based on my own judgement, I will reach out before repouring to ask if you would prefer to have the toy shipped earlier, usually with some form of discount for the flaw. 

 

 

Refunds ,Returns, Cancellations:

Due to the nature of the toys, I do not do returns.

However, depending on circumstances, I do honor refunds, in the event that:

• The Item arrived damaged ( Tears, nicks, that were not disclosed before shipping)
  
  
• The Item was drastically different from what was described / requested ( If you got a red item when you ordered blue).
  . 

If you would like to cancel an order, I am happy to do so with no strings attached if the order was placed in the last 24 hours of the cancellation request. Canceling later than this however, will incur a 10% fee based on your order cost. 

As of 3/31/2024, my policy for refunds on toy damage through use has changed. I will no longer offer refunds, store credit, or anything similar. I cannot guarantee that your toy will absolutely not tear.